Pret A Manger

I feel terrible writing this about a coffee and a croissant order, but i cannot believe the attitude of the two people i dealt with. Gatwick airport South Terminal Departures have two branches next to each other with seperate tills. I placed my order, paid for it. The cashier said since you paid 'eat in' rate please take a seat next door( there were seats available in both shops) i will bring your coffee (simple white americano) and i was handed over my croissant. I had to ask as i was a bit taken back, I went round sat and ate my croissant. Some 15 minutes later since my coffe had not arrived i went round and asked, he didnt remember me then when he did he said he had completed my order. I said it was minus the coffee. Then he handed over a freshly made coffee, this time it was oatmilk flat white which i found out when i tasted it having sat next door again. I asked for the manager. He first gave me another flat white...then a white americano i ordered almost half an hour ago by then. The manager also told me that he would do it this time but next time i would have to go in next door and ask for it. He also said the two prets shouldnt mix due to allergens that different orders carry in two shops.He did not take any details of the cashier to may be have a word or give him extra training. So i have been made to feel like he was doing me a favour... This is terrible, pret a manger should be embarrassed how they treat their customers or embarrassed that they can get a coffee right in half an hour...no apology either. My bet is many customers do not have the time to complain or too busy with their schedule at departures, so a lot of it goes unnoticed.
Apr 2nd, 2023

Food : 5/5 | Service : 5/5 | Atmosphere : 5/5 More
Mar 20th, 2023

Food : 4/5 | Service : 4/5 | Atmosphere : 5/5 More
Mar 16th, 2023

As you would expect from a place like this, it is packed with people most of the time. The service, I felt, was friendly, even though I came in a rush period. Hats off to the people behind the counter. The reason for the 3 star however is (besides that I can't give decimal points, in that case it would be 3.2-3.3), that it's not really stands out in any way. The coffee itself is ok, but not better, the prices are fair and as I said, the service was nice as possible. I would go there again but nothing extraordinary.
Mar 7th, 2023

Over priced and poor quality. Sandwich not fresh - disappointed.
Feb 27th, 2023