Easirent Car Hire Gatwick Airport

May 1st, 2023

I have had a very distressing experience at the London Gatwick location this morning. Original booking was for 184 pounds and I have now paid nearly 500 this morning for a 6 day vehicle rental. I signed the agreement after a night flight with jetlag after two hours sleep and have since called the customer service number to dispute what happened this morning at the Gatwick airport location. I was charged a fee for being a USA citizen despite the customer service person knowing I was English and giving him a UK licence. I was in the US on a business trip. The car was given to me with no petrol, filthy and dirty and with a huge stain on the passenger seat. It was disgusting and had clearly not been valeted before being given to me. I was told to go and fill the car with petrol myself at a nearby location. Not the service I am looking for after a 2 hour sleep flight. The reservation was booked for a 4 door car with two bags. I was given a two door car and the suitcase did not fit in the boot. Finally I did not find it appropriate to question me as to why I was wearing a face mask while collecting the vehicle. Having to explain my mother is recovering from cancer was not acceptable and upsetting. To then be given a disgusting filthy car after advising I was seeing my elderly parents was also completely unacceptable. Awful experience and completely ripped off! Please do not use!
Apr 30th, 2023

Victor was very helpful and nice. He helped us with the drop off. Great service!! Recommended 100%
Apr 28th, 2023

Victor is the man. Assisted me today. Excellent customer service 10/5. Thank you
Apr 28th, 2023

Absolutely shocking wait this morning for a pre booked car. No proper handover. The staff were rushed off their feet. They were doing both the admin and handover. They really were doing their best.
Apr 28th, 2023