Saxonbrook Medical Northgate Surgery

I was due a tablet review on 3rd May. I decided to get it done early so completed the online form on 17th April. I didn't hear anything, so, just over a week later I chased it up online. The next day I saw a missed call on my mobile from Saxonbrook surgery. I called the surgery. Apparently they had booked me a doctors telephone appointment between 8 to 9am, but i had not been informed this was to happen. The receptionist said she would talk to the person concerned. She re-arranged my doctors telephone appointment for the next day between 8am to 9am. I waited by the phone. It got to nearly 09.10 and I had not received a call. I phoned the surgery and was waiting in a queue for 28 minutes until I spoke to reception. She said, the doctor had obviously been delayed and she would get him to call me after he had finished with his patient. He called me at 10am. Asked what it is I wanted even though he should have known and then asked if all was ok with tablets. It was a about a 2 min conversation, if that. All that wasted time and hassle for that conversation. Something so simple turned into something so complicated and time consuming. The receptionist I spoke to was lovely though. The system does not work at all. It needs to be reviewed. I have now put in an official complaint. This surgery is not good at all.
May 1st, 2023

Very bad service I called after few days the give me appointment in the phone call! When the Dr called me hes asked me questions then cut off my he phone few times happened after that no one called me back or give it me a prescriptions anything thats not fear its not good with out reason cutting off the call and then the dont care about patients Im not happy about that and the service !!!!
Apr 27th, 2023

Apr 15th, 2023

My other half died today from sepsis from a leg ulcer and I believe this is because the treatment was not was not not at the standard to stop this
Mar 26th, 2023

Had an appointment for my sick child at 12.30 and took over 45 minutes for her to be seen
Mar 17th, 2023