O2 Shop Crawley

If I could give minus stars, I would. I've been an O2 customer since I worked in this very store from years ago. The service we received today was diabolical. We were advised to go into store by O2 customer service, to get a free replacement SIM and they'll activate it in store but due to their system upgrade, they couldn't help. Three members of staff on the shop floor, one a manager who was serving a customer and One "serving" us. When she asked Jay for help, he responded with his back turned to us and then proceeded to give us attitude. Neither offered to call customer service but advised the nearest O2 store to help us was up north. I used to work in O2 in both the Crawley and East grinstead stores many years ago and this was never the service me or my colleagues offered. Jay was incredibly unprofessional and even his female colleague looked shocked with his appalling manner. I won't be visiting again and I'll be moving networks too.
Apr 22nd, 2023

Been trying to move from EE to O2 and been a very difficult process however we went into the store and a very kind man saw how stressed we were when we walked in and asked us if we were okay and helped us solve this situation I will be going back in there and talking to Peter in the future I couldnt fault him at all
Mar 24th, 2023

Very supportive customer service and clear to every instruction and information.
Mar 2nd, 2023

Was helped by a young man named DJ he helped me out with a new upgrade. I am super happy with my new phone and how helpful he was to me and my friend who dont know much about phones or upgrade or anything like that. He was very friendly and made me feel very comfortable with 100% recommend going to him if you are needing help.
Jan 21st, 2023

Jan 16th, 2023