Hertz- LGW - London Gatwick North

Nov 18th, 2022

Turned out to be an expensive car hire with all the add ons. Needed to come back early but the phone line to Hertz was never answered. Needed to drop car off at a different airport. Never again.
May 16th, 2022

(Translated by Google) I went to the London Gatwick Nord to deposit the rental car but I had problems with the entrance as they asked me for a card without which I could not enter risking losing the plane. Luckily my friends went to London Gatwick South. (Original) Sono andato al london Gatwick Nord per depositare la macchina a noleggio ma ho avuto problemi per quando riguarda l'ingresso poich mi chiedevano una card senza la quale non potevo entrare rischiando di perdere l'aereo. Fortunatamente dei miei amici sono andati al London Gatwick Sud.
Jan 7th, 2022

(Translated by Google) It is closed but if you want to return a car you leave the keys in a box on the side (Original) Esta cerrado pero si quieres devolver un coche dejas las llaves en un cajetn lateral
Dec 21st, 2021

To reply to the Hertz response, i am not interested in a facebook messenger chat with someone, I have gone down this route many times before with no success. I would like to speak to branch management directly**UPDATE: Hertz are now pursuing legal action for the funds my credit card company successfully recovered. I've been told by Hertz this is a result of Hertz Gatwick North's insistence I made a phone call to the AA for recovery services. To the management at Hertz Gatwick North: please stop this aggression and admit you made a mistake - your system's phone records will clearly show I didn't make the alleged call for recovery services. This is madness and you are inflicting an incredible amount of stress onto an innocent consumer. You follow up on other negative reviews, but not on mine - is that because you know you are in the wrong?** They added a charge for an AA callout to my rental for a damaged tyre. This simply did not happen during the rental - I did not call the AA and there were no issues at all with the vehicle during my rental. I talked to them several times on the phone and they advised me to go through customer service. I've sent several emails to customer service with no reply and every time I phone all they say is 'it has been escalated and is being looked into' etc etc. I raised the case over 6 weeks ago and am no nearer getting my money back. I tried phoning this branch several times today to give them one last chance to resolve the issue directly (since the branch were the ones who added the charge) and admit they made a mistake. No answer - I've lost my patience and I've began the process of reporting credit card fraud. Thanks guys, I was a long time renter with Hertz and gave all my business to Hertz for rentals totaling many months each year. Guess you don't want my business anymore and don't care? - I've been more than reasonable with giving you time to fix the issue but nobody is interested in helping.
Nov 2nd, 2022