Canadian Spa Company

(Translated by Google) hello the torronto spa is a great product, however the after-sales service takes a very long time to react and respond to our requests. It's a shame!! (Original) bonjour le spa torronto est un super produit par contre le service aprs vente est trs long a ragir et a rpondre nos demandes.C'est vraiment dommage !!
Jun 5th, 2022

Person I dealt with at Canadian Spa Company: Adam Miller I went to switch on my hot tub after being off for a few months and hasn't got any power showing on the display. I have corresponded with Adam before in 2021 when we had a new pump fitted and job done well and no complaints Good Points this time: asked me to send some pictures and gave me some trouble shooting advice by email. After trying these i confirmed they hadn't worked and would like them to attend and repair. Now onto the bad customer service this time: Adam informed me i would have to pay for all possible faulty parts before they came out and then they would refund me once the job was done for any parts not used! Circuit board 390 top display 150 plus call out and first hour fee which is 160 plus there might be some other parts i need to pay for before they attend just in case. This is my email i sent to Adam: Hi Adam So I have this correct. You want me to pay for various parts that it COULD be and then the engineer attends and you credit me back the cost of the parts not used. Two of the items you quoted to me on the phone would have been over 500 plus you wanted 160 call out and first hour fee. So minimum you wanted me to pay UP FRONT is 650! As for your statement thats how it used to be done is laughable. I wouldnt mind but you have been out to me before to replace a pump and there wasn't a problem with payment etc. His reply: YOU ARE CORRECT yes originally an engineer would visit and charge while on site but that has changed I asked what it had changed? His reply: Hi Adrian, management discretion Thanks Adam Miller I HAVE NEVER HEARD of this before. Pay for all the parts in MIGHT BE and then we will come out to take a look. Really disappointed with the company and Adam
Dec 8th, 2022

We bought a Swift Current V2 hot tub from Canadian Spa Company, but when I came to fit it up we found that the PCU kept cutting out and showing an error. After contacting them, their troubleshooting guy (Ali) went through a whole list of possible solutions with me. This took a few days and was a bit of a pain, but obviously we had to follow the process. In the end, it was determined that the unit was indeed faulty and Ali then arranged for a change-over of the PCU for us. We now have a fully working hot tub which we are very pleased with. Many thanks to Ali for the excellent service.
Oct 26th, 2022

Adam Miller was super helpful and patient - much appreciated!
Oct 23rd, 2022

I bought the Chilliwack 2 IR sauna and was pleased with the service provided. I was able to try out in the showroom and whilst it was too big to fit in my large estate car, Canadian Spa had it delivered to me free the next day. A good product that i had built in 30 mins and very pleased with its easy operation and quick heat up.
Jul 26th, 2022