insurefor

DISMAL claims process. I have had to make two claims for cancellations. Each claim is acknowledged by emails saying we can't respond for at least 3 weeks and don't try and chase up! Still waiting (Jan 23) on claims I submitted in May 22...! AVOID Requests for follow-up on outsanding claims are also ignored... Repeatedly asked for extra documents or letters for another layer information - despite submitting all the relevant booking receipts, airline cancellation letters etc. e.g. my flight was cancelled at short notice and trying to claim for extra pet sitter charges because we were there for several days longer. I sent in the email from Wizz air notfying the cancellation. They wanted me to ask Wizz air for the exact reason for cancellation.
Jan 29th, 2023

I wouldnt even call them insurers they will find ANY loop hole to get out of paying you out. I was attacked in Paris had my phone stolen, driving license, money, all tickets to get home ect had to fork out hundreds to get home and all non refundable tickets. They say they cover curtailment but wont pay me out for any of the money it spent getting us home as we had to go home all tickets on my phone and I was understandably shaken up. It says they cover personal items and then when I claimed all of a sudden they dont avoid at all costs shocking shocking shocking
Apr 28th, 2023

Basically didnt pay out on holiday insurance. AVOID AVOID AVOID ! Paid for it. And they give you a number to call for mayday insurance. A member of my party needed urgent medical care in portugal last December; when his ear began to bleed without cause. Hospital opened a bill for us as the insurance company wouldn't guarantee payment. Or said they would the next day. Took the treatment as it was needed.. They didn't pay out. After numberous calls and emails cc'd into every email and contacting may day assistance finally gave up and paid the bill ourselves as clinic referred case to debt collection agency. I am taking it further out of principle with a solicitor now and going to get a refund plus compensation. 3 months of stress. Policy number number:ERB19091860
Mar 6th, 2023

Worse than useless. One trip travel insurance policy, we had to cancel (due to son being in hospital with a head injury) so I put in a claim. Endless requests for bits of paper, massive delays in communications. Insistent upon providing hospital discharge for, letter from GP, emails from hotel etc etc. SLOW process, repeated requests for things already provided. Eventually tell me there is one piece more paperwork they need - a no-fly letter from Ryanair (insist they need this even though they have ample proof that we did not take the holiday). The no-fly letter took me hours on their messaging chat, multiple attempts, literally months of waiting to get, but I got it and send it in. Hurraaaahhh - I finally expect to get paid back a little bit of what I'd paid out, the cost of the flights at least. But NO. After all this process, literally HOURS spent on the claim, they turn around and tell me they will pay me NOTHING as the excess of 195 per person applies to the kids as well as the adults, so the excess is more than the claim. WHY oh WHY not tell me that in the first place? Before I spent hours chasing paperwork? If you added up the cost of all the hours I put into this clean then the claim has cost me a fortune. Total waste of time and money - if you want a policy that actually provides some sort of insurance cover then this is not it.
Feb 11th, 2023

terrible company
Jan 30th, 2023