Vent-Axia

Really bad. Have been trying to book in a service for weeks and they don't answer the phone. I eventually got through and was told that someone would be in contact in the next week to book in the service - 2 weeks later & no contact. I've phoned to chase a few times over the last few days and it just rings out, I had a reply to an email but this didn't make sense and I'm no closer to booking in a service. 180 they want to charge.
Oct 26th, 2020

I purchased a fan and paid for it to be installed by an electrician on a house with a full re-wire. The electrician found when the switch live was connected, it would short the circuit. He left it installed but explained that it's faulty. I contacted the seller, who said I'd need to have it un-installed, sent back to them, refunded and a new one sent out and re-installed. The cost of the two electrician's visits would be more than the cost of the fan. So I contacted Vent-Axia who said go back to the supplier. Both the supplier and manufacturer were really unhelpful.
Apr 17th, 2023

Had a chance to work in this company. I will say that I have met people who allow themselves to be humiliated and discriminated on territorial/linguistic grounds. I believe that the approach of the staff should be much more loyal and professional
Apr 15th, 2023

Installed their unit less than a year ago. At first, it's fine but it started to have loud noise several months after installation. We asked them for support but they need us to provide further details. After providing the information they need, they still refuse to come to check the unit. Though it is still under warranty, they need to charge 120 for a visit! Bad product and service! Avoid this company at all cost!!
Oct 13th, 2022

Shower enclosure light / timer / extractor stopped working after years of use. Couple of phone calls and a replacement extract fan and timer was supplied, really good service - thank you
Jul 20th, 2021