Forest Rose Flowers

The lady who answered the phone was lovely, so friendly and helpful. I was amazed at how beautiful the flowers were for my budget (my friend sent me a picture). I would definitely recommend.
May 6th, 2020

The best florist in Sussex. I love this shop. There is always an incredible choice and Emma puts them together like no-one else. WOW!!! Forest Row is lucky.
Jul 21st, 2021

I wanted to send some jonquils to my son on his special birthday. I explained that the very purfumed scent is associated with his birth. I felt that Emma was in a hurry and not really listening to what I was saying. When my son thanked me and sent a photograph of what Emma had delivered they were daffodils and not jonquils . So I telephoned her to point out the mistake . Emma was not only dismissive but downright rude and after disputing that she had sent the wrong flowers she put the phone down on me . To verify my complaint I showed a photograph to my local florist who agreed that they were not jonquils at all . Moreover my other son ( they are twins so obviously share the same birthday ) received from his local florist jonquils exactedly as I had asked them to deliver . Sadly , this is absolutely not the service I have had come to expect from Following up my very critical post of yesterday , I would like to say that Emma redeemed herself most handsomely by delivering a very beautiful bouquet of jonquils . Thank you Emma . Forest Rows Flowers -
Apr 9th, 2021

Terrible customer service, will not return.
Jan 12th, 2021

I had a terrible experience with Forest Rose. I bought some dried 'Picasso' eucalyptus (spray painted eucalyptus) as a gift for a friend. Within a day, the eucalyptus drooped and the paint shed all over my carpet (ref images below) I could no longer give these dead flowers to my friend. I contacted the owner with images of the dead eucalyptus asking for some compensation (a partial refund or a new bouquet). I am appalled with her response. She refused to give me a refund and told me to buy a Dyson vacuum for my carpet and to brighten up future images. I contacted her twice more, explaining that I would really appreciate some compensation as it was a gift and they should not have fallen if they were dried. She responded saying I got the wrong number (even though she personally gave her details to me in store and I have a photo of the contact board...) and she pretended to be a Green Grocers, even though she had replied to my earlier text! I emailed her once more and she has not replied. I cannot believe this Florist is still running if this is how the owner treats customers. She actually pretended to be a Green Grocers in order to avoid resolving an issue with a customer. Terrible quality, overpriced, rude and disrespectful.
Dec 31st, 2020