Milborrow Chimney Sweeps

On time, clean, efficient and polite.
Dec 8th, 2022

Nov 25th, 2022

Services: Smoke chamber cleaning, Chimney inspections
Nov 4th, 2022

Critical: Quality
Aug 19th, 2022

Contacted Milborrow last year to repair my flaunch and not even a year on I started experiencing water leaks inside the house. When we had the heavy rain a few weeks ago I had a pool of water inside the house. Had a good look around the stack and the flaunch and could see the cracks at the top and on the side where a repair had been made by Milborrow. Decided to call the company and spoke with several people but ultimately was referred to Kevin Giddings who was supposed to look at the pictures and make recommendations within a couple of days. I did not hear back from Kevin for ten days, when I did finally speak with him, he was dismissive, very rude and kept on giggling at the situation. telling me that he was busy and he had other priorities. Despite my initial gut feeling to terminate the call and find someone else to help me, I eventually agreed for Milborrow to come and carry out any remedial or repair work, Kevin also recommended I get scaffolding so they could carry out the work safely and with easy access. I hired scaffolding as per the images which was not cheap. Sadly when Milborrow arrived, they had a look and said there is nothing wrong with the chimney and was not sure as to why I had a leak, furthermore they said they had a site visit request on their work sheet which meant they were only coming to inspect and then decide what to do, however it was previously agreed with Kevin they would make repairs on the day of visit and the person visiting would be allocated to sort the problem out, I had waited three weeks before they actually came to the property. Definitely did NOT go down like Kevin explained. Not one to complaint but potential customers should be aware of the disrespectful manner and disregard from Kevin and the person that came out to my property. Not doubt they have lots of existing clients and probably most are not happy, I had a quick look at earlier reviews on here and they are also expressing dissatisfaction from this company. I will never ever call you for anything and I am so annoyed that I had the horridness of paying you for a poor service. You should be ashamed of yourselves that you are providing such a poor service and zero customer support. Hopefully anyone who does read this stays well clear of you and your lousy services. Not a happy customer despite giving you ample opportunities to put things right. I hope nobody else gets fobbed by you utter nonsense. Update to your response Thursday 24th November 2022. You are despicable, lying and disgusting human being, nobody shouted at you or your lazy workers who appeared to be more interested in smoking and throwing the cigarette buts on the floor. I hope people really see you for the cowboys that you are and the poor quality work that you do and you charge an arm and leg with zero customer support. Funny how fast your respond to my review, it must have hit a nerve sharing with the public how lousy your work is, you should not be running a business it seems that you spend your times looking out for bad reviews, I am clearly not the only person who is not happy with your service. Services: Chimney repair & restoration, Chimney inspections
Nov 9th, 2022