DK Audio Visual Services Ltd

If i could give 0 stars i would, our TV is covered by John Lewis and was taken away by this company who after 3 weeks failed to find a fault, they returned our tv apparently "fixed" but when it was returned the very same day we had the exact same issues. Previous to them taking away the TV they had multiple visits round to establish the issue but failed. Would not advise using them at all.
May 1st, 2023

So far so good - My Samsung 50" SMART TV stopped working 3 days ago and they are confident in knowing what the problem is without examining the device. I have sent them a photo of the relevant details so they can order whatever part it is & I will keep you posted! It would be nice to know what the problem is but hopefully that will become apparent once I meet an engineer. I will go 4 stars currently but that might go up or down subject to developments.
Apr 18th, 2023

Horrible experience, repair centre kept making mistakes with ordering the required repair parts and did not do anything to get my camera returned to me ASAP. I had to chase them up nearly a dozen times and got vague answers back that do not help my case. It ultimately took them around 4 months for them to send me my camera back repaired after having to chase them up all this time. Enclosed with the camera, there was a document with some details of the warranty claim and the repair's details. On it, it said that I had sent the camera off for repair sometime in February and they had fixed it and sent it back to me 3 days later. This is a blatant lie and an attempt by them to cover up the fact that they took 4 months over a promised 14 day turnaround. Horrible service and I'm frankly worried about ordering Panasonic products in the future as I would have to deal with DKAVS again for my under-warranty repair claims.
Mar 21st, 2023

Replacement TV incorrectly fitted by this company. 2nd visit resulted in cabling being stretched. Called in separate company after giving them another chance to fix. This cost 50, multiple calls and emails and agreed refund, however refund never received. Not to be trusted, honesty is not their policy
Mar 15th, 2023

Feb 28th, 2023