Virgin Money

Feb 15th, 2023

Im giving it one star coz i cant leave zero. Awful, unfriendly, deliberately awkward staff, made to feel like we were criminals when we didnt even want money out, just book marked up! Despite having about 6 pieces of identification they refused! Utterly pathetic branch and clearly not wanting customer contact as only one counter service open despite queue out the door.
Jan 6th, 2023

Rude and unhelpful. Three of them chatting behind the counter and one on the desk when you go in. Refused to take my cheques to deposit in my account. I had to use the machine. The one on the desk would help me. Why wouldn't they do it at the counter. I was the only person in the place. Used to be so friendly and helpful in there. What happened to good customer service.
Nov 21st, 2022

A week after mum mums death. I received the death certificates. I called into Cramlington branch too start closing my mums account. What a disgusting branch not 1 Ounce off compassion. The girl took me into a side off when on computer took some details. Then said iwill copy the death certificate but I will keep your card it needs to be destroyed. The way she spoke too me was uncaring and without any care at all. Totally disgusted in this branch. I called into nationwide 30 minutes earlier and what a difference caring thoughtful and respectful and very helpful
Oct 16th, 2022

Oct 8th, 2022