Samels Ltd

Ordered a pizza last night with medium chips to be delivered. An hour later and was advised it would take about an hour the food arrived. Dished out on plates and was stone cold, not even luke warm. Phoned to complain to be advised by lady would I like a fresh pizza or refund. Both wife and I did not want to wait longer after finishing work late. We then microwaved which we all know then changes the taste. Chips very soggy and pizza like rubber. About two thirds way through eating rubber pizza a knock on our front door to collect pizza for refund????? Lady did not mention when phoned. Attended Samels this evening to collect refund and was refused. Customer service absolutely appalling. Owner showed no signs of being sorry or cared. Will never use these premises again, and will report to trading standards
Feb 11th, 2023

Disappointed to be honest; seeking tasty comfort food after a bad day but a large chips was 4 & yet was actually a bag the size of a small portion from anywhere else. They were all very dry, brown & tasteless, despite asking for plenty of salt & vinegar, & all the food was lukewarm.
Apr 14th, 2023

Waited 1 hour and 15 minutes for our food arrived luke warm and driver was slightly rude must of been rushing maybe more staff would be an improvement
Apr 2nd, 2023

Food : 5/5 | Service : 2/5 | Atmosphere : 2/5 Recommended dishes Fish and Chips More
Mar 9th, 2023

Food : 3/5 | Service : 3/5 | Atmosphere : 2/5 More
Feb 4th, 2023