Broad Lane Surgery

Having moved to the area just before COVID, all I have is positive feedback for the surgery. The midwives were brilliant during my pregnancy and since then the doctors and nurses have given my family and I top quality care. The reception are always friendly and kind and this deserves to be recognised. I dont understand the negative reviews as my experience has always been so good. You can get through on the phone easily with often same day appointments. Great practice.
Mar 20th, 2023

Terrible surgery, wish we could use somewhere else..easier to use the walk in centre..
Mar 16th, 2023

Absolutely shocking surgery admin team are incompetent as they make mistakes when writing letters and dont provide letters on time. Reception staff unorganised dont know what their doing. Long wait for appointments. Complete waste of time.
Feb 21st, 2023

My husband desperately needs antibiotics for an eye infection, he works away from home so needed an emergency phone appointment, so prescription can be sent to chemist where hes working, receptionist incredibly rude, told him to go to a&e if its that bad...he's been trying to get an appointment for days.....pretty sure a&e wouldn't be too happy to find out that's what gp receptionistists are saying, emergency appointments are for things that can't wait, but do not require a&e..(eg antibiotics) .the very definition of what emergency appointments are for. Think receptionist needs a refresher course on basic manners and what emergency appointments are for. NHS England website has this information so why hasn't she?
Dec 24th, 2022

Receptionist very rude/ aggressive manner, doesn't give you time to explain why you need doctor, and told me they don't have emergency appointments full stop. 111 told me all gp services have them and they should offer them when it's apparant it's needed, took 5 mins via telephone with doctor to get prescription needed. Reception here are the problem need re training
Dec 23rd, 2022