DFS Coventry

Apr 26th, 2023

Mar 25th, 2023

DFS coventry are thieves!! Sold me a sofa which is a completely different colour to their showroom colour. When the sofa arrived it does not match my living room space as envisioned and seen in showroom. DFS have failed to accept this is not the same colour and they have told me nothing can be done for me. A deceptive service and needs to be exposed for daylight robbery and such unfair treat! Very bad company. Avoid at all cost!!!
Mar 22nd, 2023

Really friendly helpful staff, no pressure selling and a great range of sofas to suit everyone
Mar 21st, 2023

Steer well clear, my elderly 70year old mother in law purchased a sofa from DFS Coventry, unfortunately she had to go into hospital to have major cancer surgery on the scheduled day of her delivery (urgent operation that could not of been foreseen), she called to reschedule delivery. To my surprise her old sofa was collected the day before her original delivery date. This has left a 70 year-old pensioner with cancer nowhere to sit after undergoing surgery, she called DFS again and she was assured her new sofa would be delivered the day she returned home on the 21st April, this gave her something to look forward too after coming out of hospital, after retuning home on the 21st the sofa did not arrive, understandably upset she called DFS AGAIN and she was promised it will be delivered on the 27th April 23, to her surprise the sofa did not arrive AGAIN!!!!!!!!! and now DFS are denying they arranged delivery on that date and said they have never spoken to my elderly mother in law at all, almost insinuating she's lost her faculties!, Now they have messed her around even more and given her a 4th delivery date. I called DFS on her behalf to get to the bottom of what's been going on, I spoken to a wonderfully helpful chap called "Craig" at customer service, he couldn't give 2 hoots at all, he was quite rude and couldn't care less. This company are the worst I've even come across, no compassion at all. we are not bothered about the wait, I know these things can take time, it's just the fact they have left a pensioner who has quite serious cancer and has literally just undergone invasive surgery with nowhere to sit. She's literally in tears over the whole situation. I've emailed customer service, no response, called and everything, nothing can be done. It's just awful.
Apr 26th, 2023