FireAngel Safety Technology

Useless products. Useless customer service
Sep 22nd, 2022

We have a smoke dedector from this brand. It makes noise like hell while there is no smoke nor fire. Impossible to stop it. the dedector should be okay till 2029... The noise doesn't stop... How do I remove the battery? We sent them a mail. No answer. I wrote a comment this morning on their FB website... It was removed! unbelievable... Is it sO difficult to answer. Can't they be at least polite and give a customer an answer. .... I am waiting. Their FB account is plenty of "We are proud...; FireAngel is supporting....; FireAngel this and that". But answering a question by mail is impossible. And they remove the negative comment from FB.... Great! Congrats!
Aug 27th, 2022

Dealt with an issue I had with a smoke alarm really quickly. Couldn't fault the customer service. Thanks
May 2nd, 2022

Excellent telephone response and quick dispatch to 94 year old pensioner - first class!!
Feb 7th, 2022

(Translated by Google) Worst customer service I've ever dealt with. The devices are absolutely cheap, defective goods - as with others, all wireless detectors failed one after the other and that ~7-8 years before the targeted battery expiry date, i.e. after 1-3 years of operation. Customer service is either inept, sluggish, snotty, or not at all. Only when you threatened to call a lawyer was there a clever response after more than two months. NEVER AGAIN will I buy a device from this supplier even if it were the last supplier of smoke detectors. (Original) Der schlechteste Kundenservice, mit dem ich je zu tun hatte. Die Gerte sind absolute Billig-Mngelware - wie bei anderen auch, sind bei mir alle Funkmelder der reihe nach ausgefallen und das ~7-8 Jahre vor dem angepeilten Akku-Ablaufdatum, also nach 1-3 Jahren Betrieb. Der Kundendienst reagiert entweder unfhig, hinhaltend, patzig oder gar nicht. Erst wenn man mit dem Anwalt droht, wurde nach ber zwei Monaten mal gescheit reagiert. NIE WIEDER kaufe ich bei dem Anbieter ein Gert und wenn es der letzte Anbieter von Rauchmeldern wre.
Feb 20th, 2022