The Haven Nursing Home

Despite my concerns and offering the council free places at homes closer to home my dad was given a place here. What can I say unfortunately I agree with many other reviews. Despite myself and his wife being very strict and taking regular lateral flow tests we were denied entry to see my dad due to the last closure to visitors during the latest omicron scare an hour later we had a phone call that he had passed away. This is a year ago but its something I have to live with every day. Denied the chance to say goodbye to a loved one. The worst punishment for a crime not committed. As it wasn't the start of covid measures should have been in practice and in place to let visits happen. Even when i asked about contact through a window I was told he was in a room with no window. How can this be the case surely thats a Health and Safety issue in its self. My dad saw no one for months due to his stay in hospital and then he finally moved into this care home and still he didn't have a hand to hold or a loved ones face to see before he passed away. There was no indication that he was at this stage in life. I have had other relatives in other care homes that recognise the signs and call loved ones to get there. We were there perhaps by coincidence or intuition an hour before but were denied our chance to give comfort, love and goodbyes. Training in compassionate phone calls to nearest and dearest when loved ones pass away is needed. I hope the care home has learnt from mistakes made and other families are feeling positive of what you offer.
Apr 7th, 2023

Mar 26th, 2023

Jul 11th, 2022

Please do not place a loved one in this home! My mothering law was placed here during the 1st lockdown. Since moving here the home has been purposefully obstructive refusing contact, claiming they are always busy. They refused closed window visits and appear to be doing everything they can to avoid my mothering law having contact with her family.The manager is rude, cold, obnoxious and uncaring. My mothering law has lost four stone in weight, has had no glasses for nine months, is not prompted with fluids (always full cups of drinks, untouched) she was witnessed being dragged by her wrists to a sitting position. Despite asking on numerous occasions what she needed no contact from home, in fact in 7months we heard from them twice. When we were finally able to see her two weeks ago she was in clothes with holes in that were far to big and she was extremely distressed. We have found her a new home but Haven are deliberately blocking the move, stating that they have not received the results of two COVID tests in over 8 days, when asked for evidence that they had conducted the test they refused to provide it. Please speak to other families before placing your loved one here, nobody deserves to be treated the way that they treat people. Clearly the problem stems from management. I have given one star because that is the lowest you can give if I could of given lower I would.
Mar 3rd, 2021

Feb 15th, 2021