Domestic & General

AVOID AT ALL COST VERY UNPROFESSIONAL
May 1st, 2023

Apr 24th, 2023

Absolutely vile company, damaged my kitchen twice and paid out once for the damage then ignored me regarding the second time. Replaced a washer dryer with another one with issues. Then messed me about from November to April regarding another appliance -tv and couldn't even book in a repair properly. Really rude and patronizing and messed me around back and forth with the repair agent for hrs and days. It's not worth being covered to be left with a faulty appliance for months and even years regarding the ongoing issues with my washer dryer. They also treat you like your lying. I'd rather pay out more to replace my own things then reply on such a shoddy so called insurance company. Absolute joke
Apr 12th, 2023

Apparently there is nothing wrong with my dryer.... even though it literally only stays on for 30 seconds in this video! Been repaired so many times and still doesn't work. Can't have a replacement because it's not been repaired 3 times in a month! You've been out 3 times in one month though and it's still not fixed! 27th Feb where you needed to order parts, 6th March to fit said parts and then 14th March coz it was cutting out, just to be told that the new parts need wearing in.... the dryer stays on sometimes for literally 30 seconds!!!!
Apr 1st, 2023

Yet again bad service from domestic and general. I had an engineer booked today to come and fix my dryer. Appointment was between 7:15 and 10:15 this morning. I take the day off work and get up extra early to be ready for the engineer. I get a message at 8:45 today saying Unfortunately our engineer is no longer available for your visit. The first available date will be arranged and communicated to you ASAP. This is a poor response with no explanation as to why appointment has been cancelled last minute. I have taken the day off work for this appointment and got up extra early for this also. I try to call D&G to find out whats gone wrong and first few attempts I don't get through the line Cuts off. When I got through to someone she said I will take your area code and see if I can get someone else out. I gave her my code. She clearly takes it down wrong and puts me through to a company who does not cover my area. I call back and spoke to someone in complaints and she said herself this is terrible customer service. She blind transfers me to hotpoint who offered no explanation as to why appointment cancelled and unable to get an engineer out today. I call D&G back and they can't book me an appointment as the person I spoke to said he had a problem with his computer. He transferred me back to hotpoint again and the line disconnected. Why do I bother with such a useless company. Avoid this company at all cost.
Apr 7th, 2023