E.ON UK plc
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Westwood Business Park, Westwood Way
Coventry, eng CV4 8LG - (247) 619-2000
Hours
Chamber Rating
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dangriff12
Mar 20th, 2023 -
Jevgenijs Katomins
Mar 14th, 2023 -
chris ward
Dec 15th, 2022 -
Alex William
Apr 13th, 2023 -
David K (daknight)
Feb 20th, 2023
Contact Info
- (247) 619-2000
Questions & Answers
Q What is the phone number for E.ON UK plc?
A The phone number for E.ON UK plc is: (247) 619-2000.
Q Where is E.ON UK plc located?
A E.ON UK plc is located at Westwood Business Park, Westwood Way, Coventry, eng CV4 8LG
Q What is the internet address for E.ON UK plc?
A The website (URL) for E.ON UK plc is: https://www.eonenergy.com/
Q What days are E.ON UK plc open?
A E.ON UK plc is open:
Sunday: Closed
Monday: 8:00 AM - 8:00 PM
Tuesday: 8:00 AM - 8:00 PM
Wednesday: 8:00 AM - 8:00 AM
Thursday: 8:00 AM - 8:00 AM
Friday: 8:00 AM - 8:00 AM
Saturday: 8:00 AM - 8:00 AM
Q How is E.ON UK plc rated?
A E.ON UK plc has a 2.0 Star Rating from 28 reviewers.
Hours
Ratings and Reviews
E.ON UK plc
Overall Rating
Overall Rating
( 28 Reviews )
dangriff12 on Google
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Jevgenijs Katomins on Google
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chris ward on Google
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Alex William on Google
On the 18 April 2023 I was told that's if I wanted a display I would need to buy one because they do not give out displays if the smart metre in the house is working. What makes me laugh after I got off the phone with e-on I got a text asking me if we nail it sadly I'm one of the customers that's saying no
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David K (daknight) on Google
Since I had this experience, If I had 6 words to describe this I would use They dont know what theyre doing.
My customer journey began with a Solar enquiry via the E.ON website where I scheduled a video appointment. Prior to the video appointment I got an email asking me to take a load of photos and when the appointment was scheduled the advisor showed up later than expected. Then with the finance advisor I had to chase them up as they were also late.
After paying a 5000 deposit and signing up to have 6 solar panels and battery storage costing me just over 10000 the level of customer service fell off a cliff.
When I had questions, they would take days to get back to me. Their contact centre was understaffed and could only send an email to that department to get back to you.
The surveyors skills were poor, they told me I could not have my install the way I wanted it and after agreeing a compromise they then contacted me and told me that the kit would have to go outside the house.
After speaking to the manufacturers technical support I was able to establish that this was absolute rubbish and that I did have enough room in the original location to have the kit installed and also I found out that they had put down on my install an isolation switch at the cost of 80 which I was then told that I didnt need and as a result I had to request that they refund this.
When I raised several complaints due to the lack of response or install date, they also took a considerable amount of time to get back to me and 4 months down the line I find out that E.ON subcontracted my work to a company which is NOT a Which trusted trader, is not an MCS certified installer and still could not give me an install date so after questioning this I didnt get a satisfactory response so I had to cancel my order due to the breach of trust and irrecoverable breakdown in the relationship between me and E.ON.
So, after all this rather than providing me with a prompt refund within normal banking timescales they are forcing me to wait 21 days for my refund of my deposit which has left a really bad taste in my mouth.