Kensington Road Surgery

Apr 24th, 2023

Most of the staff are friendly, but that is the only positive thing I can say for this surgery. You can hang on the phone for 30-90 minutes (yes, I have held for 90 minutes once!) and they can't give you an appointment because you have to call at the beginning of the day! Ridiculous and incompetent service.
Apr 14th, 2023

Today's enlightening experience.... rang at 8.30 was 6th in queue, still on hold after 30 minutes, decided to travel to surgery arrived at 9.10 with phone in hand which was still on hold listening to the mundane music, there was no queue at reception but still advised that the phone was being answered - even though I proved definitively that it was not - as expected no appointments were now available. Appointment system is not fit for purpose and nobody seems concerned. The Doctors are genuinely good - but are they fully aware of the failure to provide basic and fair access to them for their Patients? Seems like the healthier or nearer you are to the surgery the more chance you have of seeing a Doctor. How on earth do elderly patients with mobility issues get an appointment if the phone doesn't get answered. In my opinion this is negligent. I was given a complaints form to return but as they haven't responded to my two previous complaints, what's the point of following their in-house and selective complaints procedure.
Apr 13th, 2023

My last attempt to phone the surgery resulted in a waiting time of 2 hours with only an automated response stating my queueing position. I gave up. I would give 0 stars if possible. I have been forced to register with another practice.
Apr 6th, 2023

Used to be really great, but now it's impossible to get an appointment - they just redirect you to Urgent Care and A&E. Recommend it be avoided until they can sort out their GP availability
Apr 2nd, 2023