Cabello

Hi Cheryl (response to review below) I felt like your review needed a reply as having read it as have all the staff one thing we are all surprised at is you refer to Aimee has a friend and how much you like her! but then felt the need to leave a unfair and unnecessary review that tries to Damage not only a friend but a business thats been successful for 17 years.. thats aside in am sorry you were unhappy with how you were treated on the late cancellation of your appointment but I must also point out that this is actually the 3rd time in short succession that you have given less than 24 hours one time I believe was 20 minutes prior to your appointment as you can appreciate we were unable to fill your 3 hour time slot. Aimee did make you aware On the first occasion about the cancellation policy but waivered it as she understood your circumstances and again the 2nd time but the 3rd having spoken to you the day before and saying she was happy for you to come to the salon she also gave you the choice then to cancel if you felt you needed too given this was in relation to your daughter having covid not your health problems, but you declined so the 40 she was asking for was the cancellation policy for that day half of your 80 treatment which again is a reasonable price for the Length of time and amount of product that is used on your hair and I would be surprised if you managed to get it any cheaper in a city centre salon as we keep out prices very competitive especially for long term clients. The way I see it is nobody would want to go to their place or work and not get paid for 3 hours however as a self employed mum of 3 your late cancellation meant thats exactly what happened to Aimee and all other salons ,dentists small business have this procedure in place especially at such a difficult financial time for everyone. As for being passed around to students and other staff members this is a very common process in all salons however Aimee very rarely adopts this approach with her clients and the 2/3 times this has happened is again due to your late cancellation and then trying to get squeezed into a already full day of appointments the next week to which Aimee made you aware she was squeezing you in along with her pre made appointments but you understood and wanted to get your hair done and with your ongoing health issues and anxiety that you have mentioned in your review above sometimes you want to be away from others so we always accommodate this by taken you upstairs or in a quieter room and this involves the help of another staff member.. I do want to just finish on the fact that at Cabello we are a team and all our customers are treated fairly and are welcomed as friends but unfortunately not everyone is always 100% happy although this is a rare occurrence we always say any issue please contact us. I feel that having been with us for a number of years its a shame you felt the need to rant on our Google page and not speak to one of us directly and your time as a Cabello customer as ended this way. But we thank you for your years of custom and loyalty and wish you all the best in the future Becky and Tracey
Apr 7th, 2023

Jan 11th, 2023

Hannah was fabulous - she really took her time perfecting my hair & from a picture I showed her, she created the hair I really wanted. She offered advice & made my time at the salon enjoyable, Ill defo be back. Thank you Hannah!
Nov 9th, 2022

Service: Hairstyling Positive: Value
Jan 9th, 2022

Amie has been doing my hair for a long time now. Ill be honest I do think she charges me too much as she charges me and my daughter the same even though I dont have as much work done. Amie is lovely though and once I get to know someone I tend to stick with them. I was in a rta a few years ago and this has left me disabled and suffering with fibromyalgia plus many other things. I live day to day as I never know what the next day involves with me and Amie knows this. Now for the review: when Amie does my hair she never does it start from finish as Im passed around the trainees from washing my hair to blow drying it, which is Not what I pay for. But Ive never said anything as I like Amie and is used to her. But last week I called her to tell her I had been with my daughter for 2 days and unfortunately she had Covid and asked her should I still come the next day. She said yes. The following day I felt really bad and it turned out I had covid too. I called Amie to tell her and she still wanted to charge me 40 half of what she charges me for my hair. I told her I couldnt afford it and I did warn her the day before telling her that I wasnt feeling too good. Now unfortunately she wont see me unless I pay the 40 first and then another 80 for my hair. One could argue all the times I have paid her to do my hair she has had another client in and is doing us both at the same time and leaving the students to do some of her work but Ive never said anything cuz Im not like that. I feel poorly treated as she knows my circumstances very well. I didnt ask to be disabled and have many health issues. I do try and lead a normal life as much as I can but this whole situation has left me saddened and down. Service: Hairstyling
Mar 22nd, 2023