BMW UK

Apr 26th, 2023

Disgusting service I bought a bmw S1000R sport just out of warranty Iv notice the headlight screen had literally melted yes melted it has the dealer halogen bulb in theres on thing I noticed that the headlight does not have a head shield to prevent this happening it clearly a manufacturing of the headlight fault this has happened to a lot of bmwS1000R sport owners when is bmw going to recall these bike to rectify the problem
Mar 17th, 2023

From my favourite brand to the worst brand ever! they do not care about the wellbeing of the customers once a car is sold. Lies, Unresponsive, no communication, no sympathy and an awful service! after being with with BMW for 6 years I decided to upgrade to a M135i, after a week or so I started hearing a sound from the car which I reported to them and was told to jet wash it. I was advised to keep driving on not 1 occasion but 3/4. I then broke down on the motor way to find 3 wheel bolts missing including the locking nut. 1 had snapped on the motor way which if fallen out could of damaged someone's car or windscreen. I was then driving on 1 bolt as had to stop as the wheel was wobbling. I called BMW which were confident nothing was wrong!!! I am still waiting for what I am owed!!!!
Feb 18th, 2023

Feb 5th, 2023

BMW make a splendid vehicle... mostly. (The servicing cost can be abortive though). At customer service here I find them rather arrogant and smug and lazy. There is no initiative to provide service they just sit back and do the minimum. One girl even hung up on me once when I was calmly and politely explaining a situation on a recall. They are not on a par with Mercedes truth be told but just rely on the fact that you have their vehicles and they actually have a little bit of power. Judging from all the one star reviews they seem indifferent but slowly it will disadvantage new sales.
Jan 1st, 2023