Tchibo Coffee International

Since the pandemic started you have not been heard of,I asked for help on so many occasions to no avail, i need a new water filter, the machine Leakes, I need to place an order, I cannot understand our shared profit scheme, these are some of the bad service issues I have had, then you started to invoice me 2 separate amounts for the same months.and being a small business I could not pay for the wrong amount you were billing me for, hence you stopped me from then ordering supplies for the coffee machine, now you want to take me to court when it was the fault of yours, I will be putting in a counter claim as I believe you must do this to a lot of businesses.
Jan 16th, 2023

Used to be amazing. Always next day delivery and good customer service. Now delays and poor customer service. Lady in customer service needs sacking. Last time I use them.
Nov 29th, 2022

Worst online shop service ever. Awaiting refund for over 2 weeks now. At the beginning they've lied to me and niw ignore my emails. Horrible service. Don't buy anything from them. Any other retailer is better than Tchibo UK.
Nov 28th, 2022

Absolutely appalling service. 10 days ago I called to order coffee beans, hot chocolate and cleaning tablets. After 4 days of constant calling and leaving messages that nobody responded to, I finally spoke to someone who placed a next day delivery for Saturday morning. Saturday morning came and went and no delivery. After much chasing of the Saturday delivery it finally arrived on Wednesday. And guess what? No Coffee. NO COFFEE!! The box of chocolate was also short by 2 bags. Customer services could not give a hoot that I've been without coffee to sell for 7 days. I should've know better as the service has been shocking for months, but this is the last straw. Today I've placed a next day delivery order with a fab company and I'm saying goodbye to Tchibo forever.
Nov 25th, 2022

They forget to invoice you for months and then threaten legal action despite having no records of any orders ever being placed, or signed delivery sheets........and the credit control team lack basic manners.
Nov 1st, 2022