Appleby House Care Home - Care UK
Hours
Chamber Rating
-
Tamiyah Robinson
Jul 25th, 2020 -
Mayven Savory
Sep 10th, 2019 -
Emily
Dec 3rd, 2018 -
Jonathan Burns
Lovely home with caring staff
Mar 13th, 2018 -
Lucy Waghorn
This was our second fraught experience in this fractured sector! This time it wasn't so much the carers, but the management. My personal experience began with seeing posters put up on emergency exit doors with my mums name on them, telling her not to open (I was told the alarms became 'annoying') I witnessed a manager verbally abuse a resident, then turn her impatience towards me when I intervened. I immediately raised my concern with the Home Manager, Shona. This complaint, in my mind, has still not been resolved! MASH just simply stopped replying to my emails! Our relationship ended after a dubious fall, with varying accounts of what happened, but mum sustained 2 fractures to her arm. I've realised now with Care UK, that when the going gets tough (with you or your loved one) they decide they 'cannot meet your expectations', or loved ones 'needs' They simply give you 28 days notice to leave and if you are self-funded you have little rights. So, if you are lucky enough to be able to visit your family member often, and unless they sit happily pointed at a tv, you're in for emotionally draining ride, with no support and precious little advice. CAMPAIGN FOR CCTV'S IN CARE HOMES
Apr 16th, 2023
Contact Info
- (137) 288-8328
Questions & Answers
Q What is the phone number for Appleby House Care Home - Care UK?
A The phone number for Appleby House Care Home - Care UK is: (137) 288-8328.
Q Where is Appleby House Care Home - Care UK located?
A Appleby House Care Home - Care UK is located at Longmead Rd, Court Ward, eng KT19 9RX
Q What is the internet address for Appleby House Care Home - Care UK?
A The website (URL) for Appleby House Care Home - Care UK is: https://www.careuk.com/care-homes/appleby-house-epsom?utm_source=Organic&utm_medium=GMB&utm_campaign=Appleby-House
Q What days are Appleby House Care Home - Care UK open?
A Appleby House Care Home - Care UK is open:
Saturday: 8:30 AM - 8:30 AM
Sunday: 10:00 AM - 10:00 AM
Monday: 8:30 AM - 8:00 PM
Tuesday: 8:30 AM - 8:00 PM
Wednesday: 8:30 AM - 8:30 AM
Thursday: 8:30 AM - 8:30 AM
Friday: 8:30 AM - 8:30 AM
Q How is Appleby House Care Home - Care UK rated?
A Appleby House Care Home - Care UK has a 4.4 Star Rating from 14 reviewers.
Hours
Ratings and Reviews
Appleby House Care Home - Care UK
Overall Rating
Overall Rating
( 14 Reviews )Tamiyah Robinson on Google
Mayven Savory on Google
Emily on Google
Jonathan Burns on Google
Lovely home with caring staff
Lucy Waghorn on Google
This was our second fraught experience in this fractured sector!
This time it wasn't so much the carers, but the management. My personal experience began with seeing posters put up on emergency exit doors with my mums name on them, telling her not to open (I was told the alarms became 'annoying')
I witnessed a manager verbally abuse a resident, then turn her impatience towards me when I intervened. I immediately raised my concern with the Home Manager, Shona. This complaint, in my mind, has still not been resolved! MASH just simply stopped replying to my emails!
Our relationship ended after a dubious fall, with varying accounts of what happened, but mum sustained 2 fractures to her arm.
I've realised now with Care UK, that when the going gets tough (with you or your loved one) they decide they 'cannot meet your expectations', or loved ones 'needs' They simply give you 28 days notice to leave and if you are self-funded you have little rights. So, if you are lucky enough to be able to visit your family member often, and unless they sit happily pointed at a tv, you're in for emotionally draining ride, with no support and precious little advice.
CAMPAIGN FOR CCTV'S IN CARE HOMES