Pizza Point Countesthorpe

Food always arrives fast and hot, friendly service and the food is always great!
Apr 6th, 2023

We found the best pizza place ever a couple of months ago after receiving a Pizza Point leaflet through our door in Broughton Astley. Weve had outstanding food and service since Until tonight!!!! Ordered online at 18:30 and the estimated time of arrival was 60 minutes. An hour and 21 minutes later, I called them and asked where our order was and I was told well send it out now. 30 minutes later Still no order!! I rang again and was told its definitely on its way now, it should literally be arriving any minute. Five minutes later, it did Pizza - stone cold that its inedible. Kebab meat - cold and disgusting. Chicken nuggets - taste like theyve been reheated. Cheesy fries - ok Upon ringing to explain/complain, I was told that the chefs had to break for Ramadan, hence us being behind. I explained that I fully understand this but suggested that maybe this should have been pointed out upon people ordering and that the 60 minute delivery time should be changed to a longer time frame I explained we have spent 40 on food and that the two hour wait wasnt good enough, after 2 whole minutes on hold, I was politely offered to be resent the hotter versions of the cold food Id ordered but I couldnt be confident that this would arrive in sufficient time when Id originally planned to be eating at 19:30 and this conversation was at 20:30. No offer of a credit voucher or refund for the cold and inedible food that is spent a lot of money on. Sad to say that we wont be ordering from Pizza Point again the food and customer service has been a big fat 0 this evening. Extremely disappointed.
Mar 16th, 2023

Food : 4/5 | Service : 4/5 | Atmosphere : 4/5 More
Mar 15th, 2023

7.20 for a quarter pounder cheeseburger meal way overpriced! And to top it off I didnt even get a burger grilled fresh they chucked a pre cooked one on the grill, lovely just what I want, So Im paying 7.20 for reheated food not good enough should be cooking me a fresh burger for that price.
Feb 26th, 2023

Never had a problem good staff great food
Feb 6th, 2023