Cannon Raceway

Fun and active place, great friendly and welcoming staff who are helpful and provide full and clear instructions. Very helpful in providing information and booking is simple and easy. Affordable prices.
Apr 30th, 2023

Apr 29th, 2023

Great few hours never off the track for too long. Great staff friendly and willing to give advice. Even when in a race against people who are not as capable staff are willing to help
Apr 27th, 2023

Apr 25th, 2023

substandard service myself and my party received on 29th April. Myself my son and my friend paid for the go karting laser tag package for my birthday weekend with 3 other family members doing just the laser tag. Your website clearly states 1 x 25 lap session when booking the go karting. When we arrived we were told 12.5 minutes was the allocated session time which I accept that not everyone will complete the 25 laps within the 12.5 minutes. However I was extremely disappointed to discover that after adding up my lap times at the end I have only been given 10.3 minutes (22 laps) which is less than what was advertised and what I had paid for. 2 minutes at my average lap time would have been at least another 4 laps or max 3 if you stick to the 25 laps (which we were told in the briefing it was a 12.5 minute session) Then on waiting for laser tag I was told by your desk staff there was another party in front of us and it would be 30 minutes so to come back at 12:40. We waited outside in the car park until 12:30 and then came inside and waited another 10 minutes. Eventually I was approached by a member of staff and told that the game had started without us as they couldnt find us. I questioned this as I was told to come back at 1240 to the laser tag area which we did at 1230 and now we were told we would have to wait again! So now 1 full hour of waiting for laser tag we finally went in and had out first 15 minutes session. We came out and waited for the interim game. We waited until a member of staff told us it was now our turn to go in only to find out that the game had already started and it finished after 11 minutes meaning we had missed out on 4 minutes of the game??!! I would like to know why we as a group had such appalling customer service? I would also like to know why, we have paid our money did we get a reduced time on the go karting? A 1 hour wait and claims of we couldnt find you when clearly nobody looked. And why were we sent in 4 minutes after the game had started and only got given 11 minutes of our 15 minute session. We went home thoroughly disappointed and cheated. I sent an email almost a week ago and no reply !
May 3rd, 2023