Lloyds Banking Group

Avoid! Avoid! Avoid! Any insurance you take up with Lloyds' Scottish Widows has an inbuilt price hicking mechanism called "random sampling", where they look at any new factors that can push up your premiums. You can't opt out either. They tell you you can and then they cancel your policy keeping all the premiums. Worse they tell you you will get a refund only if you share all your personal data like your full NHS records...so you want my data to cancel my policy and refund?! Well dodgy! Who knows how they are selling it. Reported to the Financial Ombudsman. Lots of fake, often just one word reviews on here btw
Jan 25th, 2023

Dec 19th, 2022

Dec 18th, 2022

At one time, I felt that Halifax was oriented toward the customer and provided better service than other banks. The bank's employees were always willing to spend extra time with me if the situation called for it. However, what I am about to write has made me abandon that sentiment without hesitation or disgust. As I was overseas and unable to walk into a branch, the bank told me that because my mortgage balance exceeded what was in my current account (i.e. there were no funds available for redemption), I could only pay off part of it over 7 days ; had I gone into a branch, the staff would have been able to move my entire balance from one account and apply it toward paying off my mortgage - both accounts are with Halifax. My interest charges compounded daily, so that I effectively paid 7 extra days worth of interestjust because I couldn't walk into a branch. I asked to have the extra interest credited back to my account, but so many customer service representatives refused responsibility that I was forced as a last resort to make an official complaint. I thought that would settle things, but I was wrong. The bank rejected my complaint! I was told that the mortgage team had done no wrong with their calculation: when the balance is paid, a mortgage is redeemed and so technically they were not at fault. They suggested I should instead raise a complaint about my current accountif I wasnt satisfied with how things played out there either that I should go to the Ombudsman. Seriously!?! This is a transfer between 2 accounts in the same bank. These people pass the buck and act as they though they are not accountable for their actions. I find it hard to believe that no one at the bank noticed how ridiculous this situation is: because I was out of country, a big name bank cannot transfer funds between 2 services unless I walk into branch. I was angered to the core when I saw that team shrugging off all responsibility by narrowing the scope of work so they wouldn't be held accountable for what should matter most: me - their customer! This is process gone mad - so unnecessary and puts Halifax in shocking poor light
Dec 12th, 2022

Nov 8th, 2022