Roodlane Medical part of HCA Healthcare UK - Bank Clinic

I come here for vaccinations for my exotic work trips. Friendly Receptionists make it easy to make appointments and Im always seen promptly by friendly physicians. The consultations have always been thorough and the vaccinations painless. Although the vaccinations are expensive, Ive never felt ripped-off; quite the contrary - always good advice, well explained.
Jan 13th, 2020

Presented at the clinic with a suspected diagnosis. Charged over 150 to confirm the diagnosis and then be prescribed medication that is no longer available in the UK and not a licensed therapeutic treatment for the diagnosis. When I complained, I was given an appointment for 24 hours later at which I was advised I had to go to the NHS to be treated. Something I could have done 3 days earlier and with more than 150 in my pocket. Amazingly poor service and potentially medically negligent if a more serious condition.
Dec 21st, 2019

The clinic has recently received a refurbishment, so looks much nicer than I remember. The Dr was helpful, I was given a 15 minute appointment. I booked through the My HCA GP as it was most easiest.
Jul 25th, 2019

Had an appointment to see a GP at 8:30, showed up to the office here 15 min beforehand. There is a door with a bell to ring to be let in. When I showed up, I rang the bell about 10 times, no one answered. I then phoned the head office number, they said they would phone the office to let me in, and I should stay put. 5 min passed, I kept belling, and still no one answered. I phoned again and was offered a later appointment, which I only took because I actually needed to see a GP. Terrible service, definitely a place to avoid.
Jun 2nd, 2019

Jan 2nd, 2019