Ultima Displays

DO NOT USE - If I could give zero stars I would. Bad staff - Bad Customer Service.
Mar 24th, 2023

Feb 11th, 2022

Terrible company, always messing up orders. They delivered the wrong job twice, then got it correct on the third attempt. They raised a credit note for one failed job and added it back to my account, but for the other failed job they deleted it from the system. So I thought they had not actioned the second credit note, but they had by deleting it from next months statement without informing me. I have since paid the money owed after I figured out what happened, now they are claiming 850 for court costs, even though they falsified the accounts and didn't inform me. Avoid.
Nov 4th, 2021

Oct 14th, 2021

The customer service is absolutely awful. On first communication with a sales person, we dealt the Jason Claridge, the company seems like they genuinely want to help and Jason did look into better rates for us, so much so that we placed an order with them. This was our mistake! After placing the order on a promise of 2 - 3 working days for delivery, it was then shipped 2 days late! There was little to no apology for this error. So our print arrived late. Then, I was sent an invoice for an incorrect amount for the order. I told Jason about this and he sent me and email with "Ill get this sorted for you now apologies." That was 2 days ago and still no corrected invoice. Then to rub salt in I got a call from their accounts department yesterday chasing payment...for the wrong amount! After speaking with Jason today it is clear that there is a lot of promising and not much delivery at Ultima Displays. There are clear communication issues that their management team should address. We had a lot of business to send their way and they missed out by ignoring the basic needs of the customer. It's a real shame as I found Jason to be very helpful, but sadly it appears he couldn't deliver on his promises or simply didn't care. We gave them a chance and received the worse customer care we have ever received from a supplier...ever.
Jan 11th, 2021