The Gas Fireplace

Avoid. Poor customer service. Poor after service. Step right on by. My gas fire stopped working in Nov 2022 when it was very cold and again in January. It took 9 days to fix the gas fire in the first instance as the gas engineer was ill. In Jan 2023 I am still waiting for a response from him or his team. I bought the gas fire to save money, now I am having to put my central heating on earlier than I had planned after making such a large investment to keep my home warm.
Feb 21st, 2023

Excellent service & very knowledgeable.
Jun 28th, 2021

Nigel, the boss was most helpful in supplying information and demonstrating the various different fires which led to my final choice; and when it arrived Gavin fitted it with calm, good humoured efficiency - I think he loves his job and it showed - and left us with an absolutely beautiful fireplace. And all this during a pandemic. I could not recommend them highly enough.
May 8th, 2021

I called Nigel on Saturday with regard to an issue with a Bell Fire we have installed. Nothing was too much trouble, his knowledge was top rate, and helped us get the fire back up and running very quickly. Friendly - Helpful - Totally Recommended!
Apr 6th, 2021

Avoid this place at all costs. I paid around 340 up front for a custom made fire tray which I sent Nigel Obbard the exact measurements I wanted (in a detailed diagram sent by email). What turned up? Nothing that resembled my measurements. The control on/off mechanism is absolutely rubbish and my old fire tray which lasted 20 years was far superior. To say he was totally unhelpful would be an understatement - once he's got your money he's not interested in providing what you have asked for. I could sue him but I can't be bothered with the hassle (although I've kept all the paperwork as proof and just might change my mind on that). Definitely cowboys and I wouldnt trust a couple of reviews on here which look decidedly fake.
Feb 22nd, 2020