Walsh Brothers Jewellery Shop

We dropped off a clock in January for a repair. We knew it was possible that they wouldnt be able to fix it, but I called three times over 6 weeks for an update and they never answered during business hours. They also never returned my messages. After two months, they finally called to say they werent able to repair the clock. Thank you for wasting TWO MONTHS before telling me you couldnt do the work!
Mar 22nd, 2023

Jul 6th, 2022

My mantle clock had stopped and during a telphone I was advised by the lady that if it has two winding holes their charge would be 125 per hole. The clock had two winding holes. I took the clock into the shop and was advised that as they were very busy and indicating an array of clocks on a shelf said it would be available in about three months time and they would ring me when ready and I was not to ring them. I was given a receipt. Some three months later I had a telephone call to say it was available for collection. On handing over my receipt she indicated to an assistant the clock which was on the floor and asked for it to be put on the counter. It was dusty and grubby looking, not looking the prestrine and treasured dining room clock I had handed over. I was given a receipt for my card payment. But nothing to say what work had been carried out or what parts had been fitted. For 250 I expected better. Had they done anything? No signs of professionalism at all!
May 3rd, 2022

The lady in the shop was helpful and patient
Jan 15th, 2022

Been going to Walsh Brothers for over 20 years but will no longer be. Dont know whats happened but the service is now poor. Had an item there for cleaning and another for repair. The lady looked at item that needed repairing (cracked emerald in a ring) and without using any tools said sorry what am I looking at am a missing something. Realise now I should have gone elsewhere. Was told a few days wait for item to be cleaned and a 2-3 week wait for the other to be repaired. They said theyd contact me when both items were ready. I waited 4 weeks and hadnt heard anything. I phoned, spoke to a lady and asked if my items were ready and was told that they were. I went to collect them and was told by a gentlemen that the item for repair wasnt ready. He roughly apologised but emphasised that they actually hadnt contacted me implying that the lady wasnt at fault but I was as I hadnt waited for them to contact me. Silly me eh! Was told that it should be repaired in about another 10 days. I phoned 11 days later risking the issue being my fault and was told they were no nearer to repairing ring. This all took over 5 weeks! They said they were having problems and couldnt guarantee when they could get the item repaired. They gave me the ring back still NOT repaired. The last person I spoke to was Natasha whose customer care was a little more closer to what I was expecting.
Sep 3rd, 2021