New Malden Diagnostic Centre

Super professional and caring staff . I came in for an MRI feeling very apprehensive and was put at ease by the team there. Thank you
Mar 27th, 2023

Had an appointment for my 2 year old and booked appointment for 8:30am. The nurse turned up to work 45mins late - receptionist didnt seem to care or even apologise. When the nurse finally arrived she announced that she couldnt do it because it requires numbing cream to be applied 45minutes before and she needed a second person to help her with a childs appointment. The receptionist and the nurse were extremely curt and blamed us for not applying the numbing cream (which no one had mentioned at any stage - nor mentioned when we were sat in the waiting room for 45 minutes) Its extremely frustrating as we have had the appointment for 2 weeks at this point and I dont see how they could he so unprepared and frankly unprofessional
Nov 22nd, 2022

Diagnostic centre
Jul 26th, 2022

Jul 23rd, 2022

Very rude receptionist / very unresponsive. Would happily chit chat flicking through paper work whilst knowing i am standing there for several minutes. Unprofessional conversation with fellow receptionist referencing people as "idiots". Perhaps they need to speak to themselves in the mirror.
Dec 2nd, 2021