Blueline Taxis (Neashams Taxis)

Wish I could give them 0 star reviews. Absolute joke of a company. Booked a taxi for 1:30. Rang at 2:00 when they were half an hour late and said they were 15 minutes away. An hour later still no sign of them so called and said they wouldn't be coming to pick us. Never experienced service as bad as them
Mar 16th, 2023

Do not use at all costs scamming go and use another company
Feb 26th, 2023

Pre booked taxi from lanchester to consett 36 hours prior to collection. Taxi turned up an hour earlier than booked. Driver rang office to confirm the booking time and taxi was still required at correct time. 15 minutes prior to collection time voice mail to say booking was cancelled due to no available taxi! Not acceptable - why take the booking with advance notice! Have babysitter looking after our son. Poor service happy to speak to company as the call handler said they cannot send taxi and have already told us several times and stop phoning! Absolutely appalled with the customer service and support offered! Tried to submit complaint via the app but will not accept this!!!
Feb 10th, 2023

Booked a taxi a day in advance for a Sunday evening. Taxi didn't arrive so called and was advised it was 10-15 mins late. 20 mins after the booking (we had a table booked for dinner so running late at this point), called again to be advised the next available car would be sent to us. Cancelled at this point and drove ourselves! Staff on the phones were helpful and apologetic. Seemed as though they had to deal with these issues regularly.
Sep 27th, 2022

15 mins late and still waiting, taxi pre booked, what sort of service do you call this? Next call today, no service at the office, call facility not answering, absolute waste of space of a taxi firm. Dame as they were when they started in Wallsend!
Aug 26th, 2022