Green Grove Country House

Apr 22nd, 2023

I am writing as I am extremely disappointed with Green Grove Country House in Malham, England.. On March 5, my husband and I reserved for four nights in May 2023. We paid the deposit. Very unfortunately my husband died suddenly on March 9 (after a clean bill of health from the doctor on March 1). I cancelled the reservation on March 10. Green Grove asked for proof. I sent the notice our Island Association sent to members. Two weeks later I sent via email the official death certificate. I was told the deposit was non-refundable. I understand, but under the circumstances and the time frame, I am very disappointed. The other places have returned the monies paid, and so did the airlines. I understand rules, and I appreciate them. But, this is an "extraordinary" situation. I am very disappointed with Green Grove. I have quoted below today's email to me from Zoe Sharp at Green Grove. Please note that I asked with whom I might discuss the matter further and received no reply: "Thank you for your email at this stressful time. The non refundable deposit is the only monies paid on 5th March 2023, as in the terms and conditions when the booking was confirmed. Data Protection prevents me from discussing this any further with you. I am sorry I canot assit you any further. Regards Zoe Sharp"
Mar 5th, 2023

Keith & Zoe made our stay wonderful, with their warm welcome, yummy breakfasts and perfect hosting. The room we stayed in was beautiful with, comfy bed, lovely shower room, tea/coffee making facilities and even a small fridge. Beautiful area with plenty to do and as it was nearly Christmas - very pretty everywhere. We shall certainly stay again.
Jan 17th, 2023

Nov 29th, 2022

Jul 4th, 2022