The Family Building Society

Useless phone service. I've been waiting 18 minutes so far. do they only have one phone line or one staff member?
Apr 15th, 2023

I rarely do this however on this occasion I have to say Linda within New Business team was an absolute delight to deal with, very friendly, helpful and assisted with great enthusiasm in an area I am fairly naive!
Apr 2nd, 2023

What a horrible bank!What a horrible customer service! Fake politeness,utter ignorance, stupidity by staff.Absolutely unbelievable. They shorten my life by 5years. Joining them was one of my biggest life mistakes. Zero common sense, zero skills. Sorry I have to say I just find them stupid! I simply wish them bunkruptcy so they don't put other people through what they put me through!
Mar 31st, 2023

I have an 90 day notice accounts, since October of last year, thet have been government increase not once has this company raised rates ..they have a windfall account that increases every time , but is now closed and won't be given to existing customers, there Web site is so dated , I'm closing my account and going to these new accounts , which are more product friendly.. do your research much better rates .. Today 28 March, this building society, brought out a new easy access account paying 3.20% ...mine is a 90 day notice accounts paying 3.02 %, so for me to have this account I have to wait 90 days , I knew this when I signed for this account, ,what I don't understand , is why they haven't increased mine according, it was always the longer you tired money up the better the interest rates certainly not with this building society... ..very disappointed..
Mar 6th, 2023

To be honest, I need to write this review regarding The Family Building Society, so pleased with the call. Firstly my call was picked up quickly and I asked to speak with Linda Franklin because I have read past reviews on how Linda is so very helpful. Well I was passed to Linda Franklin promptly! Linda gave me all the answers to my questions regarding Mortgages, she explained very clearly and not rushed at all. Linda gave me her time and was very pleasant in her manner, caring too! I really do recommend approaching The Family Building Society. I would give many more Stars! All in all very pleased indeed!
Feb 10th, 2023