Fresh Cleaning
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Hours
Chamber Rating
-
Jordan Thompson
Dec 11th, 2017 -
Amanda Dowd
Aug 11th, 2019 -
Rachel Page
Sep 15th, 2018 -
Christina Kyriakidou
Aug 29th, 2018 -
Michael Ding
Apr 7th, 2018
Contact Info
Questions & Answers
Q Where is Fresh Cleaning located?
A Fresh Cleaning is located at Unit 14, Station Rd, Coleshill, eng B46 1HT
Q What is the internet address for Fresh Cleaning?
A The website (URL) for Fresh Cleaning is: https://freshhh.co.uk/
Q What days are Fresh Cleaning open?
A Fresh Cleaning is open:
Tuesday: 8:00 AM - 7:00 PM
Wednesday: 8:00 AM - 8:00 AM
Thursday: 8:00 AM - 8:00 AM
Friday: 8:00 AM - 8:00 AM
Saturday: 8:00 AM - 8:00 AM
Sunday: Closed
Monday: 8:00 AM - 7:00 PM
Q How is Fresh Cleaning rated?
A Fresh Cleaning has a 4.3 Star Rating from 17 reviewers.
Hours
Ratings and Reviews
Fresh Cleaning
Overall Rating
Overall Rating
( 17 Reviews )
Amanda Dowd on Google
Pleased to say my keys have now been returned (though later than promised!)
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Rachel Page on Google
They did not turn up for two weeks and didn't give any indication as to why. When I contacted them, I was told that the cleaner forgot to take our keys with them, so they couldn't get in.
We have cancelled the service and are now struggling to get our keys returned. It has been nearly a month and we still haven't got them back.
Their communication and organisation is clearly very poor. It is difficult to get hold of someone who seems to know what is going on. I am concerned that these people still have our keys.
Additional note: I have just looked through the previous comments and Liam Keeling, the person who runs the business, has left a review giving them 5 stars.
REPLY: There is no option to reply to the company's comment, so I am doing it here. The issue wasn't the illness of a cleaner, the issue was that the replacement left our keys in the office twice and no one contacted us to explain what had happened. I only received an email telling me this after I emailed to ask why no one had turned up. It was the lack of communication that I take issue with.
We never received an email letting us know that you would break up for Christmas. I emailed on 4th January, because when I called and spoke to the woman who answered, she couldn't put me through to anyone who could help. I did get a reply to my email on 6th January saying that my keys would be returned on Tuesday 8th in the afternoon, which they were not.
At this point, I don't particularly want to argue over who said what and when, I just want my keys back. Based on the dates you gave in your reply, I expect them returned by 15th January,. That is 7 working days after 6th January.
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Christina Kyriakidou on Google
They then said they could do a clean every week. Out of the 11 times they said they would come, on 6 occasions they did not. I would hear the morning of the agreed date that there was an "emergency". On the final week I heard nothing and just returned to my house to find that it had not been cleaned. I enquired as to what had happened as was assured that the cleaners claimed they came. They did not. The problem is because of the way they insist on billing customers, I had already paid for that clean.
After a lot of back and forth I received and apology and was assured the cleaners would turn up the following week. They did not.
I was then promised a refund, which of course I never received despite a lot of chasing and a lot of promises from them. I have now filed a claim through the court to receive a refund for a clean they have repeatedly admitted did not happen. They truly have no shame.
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Michael Ding on Google
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Jordan Thompson on Google