Franklins

Very helpful and friendly staff. Not only did I come away with fabulous material but very helpful advice on how to transfer my dress to a pattern. Amazing.
Mar 18th, 2023

Franklins Colchester is a wonderful example of a store thats up to date, sells wonderful fabrics, wools, haberdashery etc. and also includes proper old-style customer service. Suits me perfectly. When I needed to buy a new sewing machine, but couldnt travel, I phoned and was given endless help to make my choice. A young man called George was so kind and helpful, cheerful and knowledgeable, and of course, made the sale really easy. He listened to all my endless questions and worked hard to understand what would suit my needs. My new machine arrived within a few days and was so easy to set up. I needed to ring and ask about a few things, and again had the same level of after-sales care. Eighteen months later, I couldnt understand why my machine had stopped working, and the same cheerful voice answered the phone, so he was able to diagnose the problem simply by asking a few questions. I was delighted (after initially feeling rather foolish because Id left the bobbin lever engaged by mistake!) to find my wonderful sewing machine ready to go to work again for me whenever I need it. I still have my overlocker bought from Franklins about 20 years ago, and it still finishes off all my sewing beautifully. If you want to buy a sewing machine or overlocker, then Franklins is a really helpful store, but they do go that extra mile as well, with great customer care whenever its needed. Highly recommended.
Mar 7th, 2023

lovely staff very helpful. Loads of choice too.
Mar 2nd, 2023

So grateful for the brilliant service today. Had a problem with my Juki machine and George helped me rectify the issue over the phone. Would thoroughly recommend this friendly family run business.
Feb 13th, 2023

Jan 23rd, 2023