Airtec Plumbing & Heating

Critical: Professionalism
Jan 29th, 2023

Really very surprised at the lack of proper after sales follow up. The installation went without a hitch. The initial survey was very good. The system developed a fault. This is where the problems started. One visit, a promise to return the following week (no show). Since then, nothing. I'm fed up phoning and will probably seek an alternative service engineer. Such a shame.It seems they are keen to sell and install a boiler. Presumably this is a quick turnover quick profit service. But, aftersales are of key importance. I don't understand why this is not viewed as an integral part of the business. Have heard nothing since. Service: Water heater installation
Oct 15th, 2022

Positive: Professionalism, Responsiveness, Value Service: Water heater installation
Jul 31st, 2021

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value Services: Plumbing leak detection, Water heater repair
Nov 5th, 2020

A Baxi Premium 10-year parts and labour warranty was installed in May 2017. ***** 5 stars for installation. The boiler developed a fault in September 2020 my tenants reported that the water was barely warm. Baxi informed me that the boiler wasnt registered by the installer and the initial 2-year warranty had expired. Steve at Airtec said that he would install the part if I paid for itwhat option did I have. I told him to go ahead asap; my tenants have four children and another one imminent. It took 3 weeks and an astounding 12 failed appointments before Steve actually attended the property, misdiagnosed the fault and left my tenants with no hot water at all!! I had to employ another engineer to correct it. If I could put minus stars, I would. This has potentially cost me hundreds of pounds over the next 7 years. Dreadful experience!!
Jun 10th, 2020