Bethell & Clark

Personalised and unrushed servce
Apr 25th, 2023

After living in Colchester for just over a year I chose to have an eye test at Bethell and Clark after seeing good reviews online. I also saw that they were a well established business here. To be honest I cant say I was that impressed with the customer service I called up and explained that I would need the extra tests due to some medication I was on; they were very accommodating and said I could come in the next day. The excellent service I expected seemed to end there. When I arrived I had to sort of linger around the shop until someone noticed me as there was no one at the desk. I had to find somewhere to sit as it was quite busy. I was called fairly quickly by the optician and she was really thorough, explaining what I needed; but I wasnt lead out and explained which glasses were where. I then started to look at the glasses and was trying on a pair when suddenly another girl that was working there barged this French family in front of me as I was looking in the mirror. I had to reach around them to put the pair I was trying on back and continue looking elsewhere in the shop. I managed to find a few pairs and got some advice from the lady who was now sitting at the desk about what suited me. I was happy with my choice but there were quite a lot of empty spaces where glasses had been in the shop, it looked like it had been raided if I'm honest. The man- who was very nice- took me through the prices and did tell me they were a staff member down that day, but it didnt really cut the lack of attention to detail and rudeness of one of the shop girls. When I got home I was immediately emailed asking me to review my experience of my over 40s eye test! For one Im 34 and secondly I dont want to be forced to give a review until Ive picked up my glasses and Im happy. I did pick up my glasses and they seemed fine but I noticed a week later they were slipping off my face when I looked down. I did call the shop on three separate occasions to arrange to come in but couldnt get through. In the end I found an optician website and tightened the legs myself and they are fine now! When I was at my last opticians they didnt just simply put them on my face and ask if they were ok, he would keep checking and made sure they fitted correctly. I might go back to my old opticians next time. Its all the was back near my parents in Harrow but at least I know Ill get exceptional service and well fitting glasses.
Apr 16th, 2023

Jan 30th, 2023

I bought a pair of glasses a year ago, The service when I bought them was good, I went away happy. Now, over a year later, I needed some help with the glasses, and I received very good after sales service. That is why I have chosen to give them five stars. I have found them to deliver consistently good customer care.
Aug 31st, 2022

Amazingly helpful and friendly. Went out of their way to fix my glasses with smiles and patience. Highly recommend and will be first choice for any future optician concerns.
Jul 2nd, 2022