Essex Flooring Outlet

Didn't end up buying a floor, mainly because I was given one but these people were very friendly and they do a great deal on off cuts. Only 200 for 5 by 5 piece of lovely wool carpet.
Mar 6th, 2023

Sep 17th, 2021

Friendly staff, amazing value and great quality. Would definitely buy from them again
Sep 10th, 2021

Ordered flooring & fitting was arranged as well via shop. Flooring arrived a few days late as supplier kept forgetting to put it on the lorry . This meant the fitter then couldnt fit me in for when I needed. Owner arranged for a different fitter (Ryan) who charged me 60 to be here for 15 mins. Turns out he cut the floor but didnt attach it down (even though he told me he had and id paid for firing) He left all his rubbish everywhere and meant i had to buy adhesive and stick it down myself . The flooring company blamed the fitter, the fitter blamed the flooring company . After several calls and messages I was promised some money back but surprise surprise I never got any . Tried to support local & independent rather than a big company but got ripped off and terrible service . Will not use again or recommend . Beware .
Feb 26th, 2022

Bought 5 boxes of flooring. Didnt need two. Tried to return next day. Refused to give me a refund! I outlined my consumer rights but he didnt care! Only a credit note for more flooring..of which I didnt need. Insisted company policy doesnt allow it. Even though nothing on recipe, website or posted in store. 80 gone. Avoid! Certainly wont go back Update Your Returns policy does not state anything about part orders! Only bespoke items that cannot be returned. Your policy states if you are unhappy with the order you can return for a refund or credit note. I wasnt unhappy, Just bought too much in error. Rigid tactics are not customer friendly and I warn anyone buying products from here. You better be bang on with your measurements, even specific with exact wastage. Too little and you could find yourself stuck mid job. Too much and you are fully out of pocket. for a flooring compnay youd think they would be understanding of such issues. Id understand if it was weeks later asking for a return. But the next day and having no care is absurd! Only interested in keeping your cash. dont even think about return business or recommendation. As I said earlier. What good is a credit note? I do not need more flooring!
Oct 28th, 2021