Smyths Toys Superstores

Very poor customer service, purchased a bike for my little girls birthday, the following day. Got home and went to build it that evening only to open the box and realise they had given me the wrong bike! How!? I literally had her sat on the bike in the shop and asked for that one? Surely its not that hard! Came back to the store the next day (her birthday) Explain the situation and their mistake and all I get is a measly apology oh and I have to pay an extra 30 for the girls bike. How about waiver the 30 as a good will gesture? Absolutely rubbish!
Apr 7th, 2023

Very, very poor Customer Services, stroppy, never smile, no warmth, just a very grumpy, serious old bunch. Once u paid for heavy expensive items they abandon you and leave you struggling to your car. Really rotten lot of grumpy staff. A smile, warmth and care costs nothing guys! Only one semi friendly girl at the till. I was told also that once I open a box it's non refunded. .Never heard of the likes. Avoid Avoid Avoid. Go Argos their refund policy is second to none. Go Halford just don't go here Once you open a box products are non refundable how can you check a product if you can't open a box. Avoid at all costs rotten store. No wonder it was an empty shop. We don't need this Store or the likes of this , be off with you!
Apr 3rd, 2023

I visited here on the weekend (Colchester store) having no idea what I needed, Cerise in particular came free so we decided to bombard her with questions and she was absolutely brilliant! I cant fault her service and her knowledge was on point. She was so friendly and happy to help and show us how things worked. She deserves some credit, as retail is not an easy job. Thank you very much for all your help, we certainly will be back.
Feb 27th, 2023

Was approached by a member of staff who I assumed is security as he was lingering around the door. Whilst standing on one of the isles deciding what to buy as a present he comes over to me telling me I couldn't hold my drink in store and would need to put it away (I had no bag). He told me I wasn't allowed to hold it because I could spill it, and would need to leave until it was finished. I told him i'm not drinking it, its pretty much empty so why is it a problem to hold the drink and browse? It was a can of Monster energy so it's not like I could put a lid on it and put it in my pocket. He told me to leave the store and ushered me out. It's not a problem having policies surrounding food and drink and its not unreasonable to ask customers not to eat or drink in store but to remove someone from a store for not having a place to store a drink that they opened before entering and that they were not drinking inside of the shop is ridiculous. Im a grown man in my late 20's, Im not a child running around the store causing a nuisance. I can competently hold a can and browse at the same time. I was basically removed from the shop for holding a personal item. This really irritated me and I didn't want to go in and purchase anything but due to the fact I had to buy a birthday present from there I had no other option. The staff member was rude and confrontational and I believe he needs to be retrained on how to approach customers. I usually never write reviews as I work in customer service and realise that customers can be a lot at times but he seriously mishandled the entire scenario.
Jan 25th, 2023

Jan 20th, 2023