Formula One Autocentres - Colchester

Would recommend this garage after phoning them over Easter to be told shock absorbers had gone. Really happy with such quick turnaround. Could have been without a car over the Easter period but was all done in a couple of hours. Great service! Thank you Formula one Autocentres.
Apr 9th, 2023

Staff gave geat advice and got the job done. Reasonably priced aswell
Apr 2nd, 2023

The manager on the desk is extremely rude, he speaks to customers and staff like dirt. The manager was very rude to me today after picking my car up from a service, he said there was an issue with car and thats why they didn't fix handbrake so i asked if I could be shown and he was very rude and replied no, he said speak to the mechanics on the way out then when I tried to speak to them he pulled a black car in behind me very fast which was close to my legs and he held the horn down waving staff to come over, I waiting patiently until they turned away then I tried again and he held the horn down again shouting out of window stop speaking to my staff they have work to do. He got out of car angrily and i said but you said to talk to them, he was so rude trying to intimidate and making me feel small, he also insulted me and my family for no reason at all I'm so confused because I wasn't rude to him. Seemed like he made up a excuse to not fix because he couldn't be bothered because he didn't want to help and didn't want staff to help either so I drove away not knowing what the problem was. I took my car to another garage and they couldn't find a fault to why they wouldn't be able to fix. Maybe he was having a bad day and took out of me I don't know, very puzzling. Me and my family have been coming to this garage for years but I won't be coming again. I drove away very upset and confused.
Mar 23rd, 2023

I do not recommend, please avoid at all costs. One star is the minimum, but I would give 0 stars if I could. Their technicians will put your life in danger and then lie about the safety of your vehicle after works have been done. I had some suspension work done on my car at this garage (changed whole front suspension), the technician working on the car did not install the top mount bearings on the new suspension. Within 2 days I noticed a clanking sound from the new springs when turning the steering wheel, I have since then brought the car back to the garage for further investigation when they advised the problem could be because of the new top mounts and that my best bet is to take the car to the main dealership. After investigation, the main dealership found that the bearings have never been put back on the car during the initial change. This garage even told me that it was safe to drive and my issue was minor and few other people have been experiencing the same issue. They are also misogynistic, prior to the suspension failure, my wife took our car for an MOT and it failed, when she didn't understand why it failed, the employee asked her, quoting "do you have a LAD we can talk to?". Unacceptable and poor customer service. Avoid at all cost!!
Mar 21st, 2023

Genuine help. Not charged for unnecessary jobs. Friendly and fair for about 5 years. Highly recommended.
Mar 20th, 2023