Tapi Carpets & Floors

Excellent customer service. Highly recommend. If you want flooring then go to Tapi as they know what they are taking about compared to furniture stores that sell carpet!
Mar 21st, 2023

Very helpful staff, not pushy.
Mar 6th, 2023

Great Service and product at fair price. Can't fault it so far.
Jan 12th, 2023

I am X Army and I had help with buying a carpet. My house was built in 1926. I had the stairs and landing and all 3 bedrooms done 2 years ago. I asked the fitter John and he has a guy called Finn Who works with John, he did not hoover any of the rooms, landing or stairs. He cut it to short just met the skirting board. All around the edges are black marks, dust, 2 rooms have not been used as decorating and I showed a new fitter Gary, the dirt from the floor boards that he did not hoover before putting underlay down and the carpet Finn had told me that hes cut it to short for him to use the tool so a bit of carpet goes on the gripper and then hammered. Customer service skills are appalling. Ive tried 5 times to ring them today and know answer. My carpet has a 10 year warranty so they will replace the carpet, because I asked John to do it and he ignored me. If not Ill ring their head office.
Dec 22nd, 2022

My partner and I had recently bought a house in the area and was looking to replace this existing carpets. As most people do, we took a stroll into the nearby carpet stores to see what style/color we wanted etc. Upon walking into the store we was greeted by Sally who was dealing with a customer but said shed be over to help us shortly which we had no issues with. Once she was finished, she came over, offered us a refreshment and spent at least 20-25 minutes going back and forth with us whilst we decided what to opt for! (we was very indecisive) but she was super patient and helpful. Once we decided and finalized payment, the earliest date was 2-3 weeks for somebody to come and measure up (this was 2-3 before Christmas) so we understood that it would be a busy period. However, whilst driving home after running a few other errands Sally gave us a call and managed to get another colleague to visit us the following day to measure up the carpets for us. All in all the service received from Sally & the branch manager who was the one that came to the house to measure our carpets were extremely helpful and made the experience which can be quite mundane actually exciting. Lastly, we had our carpets fitted today and were chuffed and very happy with them. Would 100% recommend Tapi and speaking with Sally or the branch manager (I cannot remember his name, only met him the once!)
Dec 5th, 2022