The Tollgate Practice

Worst doctors Ive ever experienced follow the guidelines this morning turn up at 8am to book in for 9am walk-in service at 9.08am we are told we wont be seen! After waiting since 8am! One guy said he started queuing at 06.20 am what next camping outside??? The receptionist says Im sorry Im working on my own!!! Surely a tannoy system alerting people not to cue? Or maybe more staff running a large practice with one member of staff is beyond ridiculous!!!!
May 4th, 2023

This surgery doesn't seem to book appointments on the day by phone anymore, I have been 1st in the queue multiple times and there is always nothing, or only telephone appointments over a week later or they offer appointments in silly locations. You have to call 1-2 weeks before you want an appointment. You can't get through on phone to cancel an appointment if you can't attend. It seems the only way to get is to show up from 7am at the door to queue and if you cannot do that you can't have one on the day. I have also been told many times to go to a and e when it's not been appropriate.
Mar 29th, 2023

Mar 20th, 2023

Cant fault this surgery been patients for many years but husband had a serious health scare last week and they went above and beyond to see him will forever be thankful to them they are always polite when I phone and always do whatever they can to help we are very lucky to have such a supportive surgery thank you to you all
Feb 18th, 2023

Dear sir/madam, I feel compelled to send this email to say a huge thank you to Amie who did my daughters blood test this morning. She made sure that she had a prescription ready for her magic cream that we applied beforehand. She was absolutely fantastic with her, chatted with her to put her at ease as its pretty scary having a blood test when you are little. She even drew smiley faces on her plasters. What a lovely kind lady and an absolute credit to the practice. Thank you so so much!
Feb 15th, 2023