The Fragrance Shop

Excellent
May 2nd, 2023

I ordered 2 perfumes for my birthday on September. I received only 1 perfume and an email saying the other perfume got delayed due to limited stock but will receive it after 2 weeks, which was understandable but after almost a month of waiting I called and emailed them about wanting refund now as I was tired of waiting for more than a month. Its December 19th 2022 today, I still havent receive any emails nor a refund plus they havent cancelled my Tfs membership. Im on 92th phone queue to speak about my refund with them as their online chat is helpless (always unavailable agent to chat).
Dec 23rd, 2022

Bought a Miss Dior perfume at the Colchester store today as a birthday gift for my wife. The staff member said she would add their discount scheme but failed to tell me that this came at a cost of 15 per annum. I would NOT have gone ahead with the purchase had I known this - now I am stuck with this as I won't have the opportunity to go into the store to return my purchase before her birthday. Staff should be more straightforward and just explain that there is an annual cost - I now feel cheated
Oct 25th, 2022

Jan 9th, 2022

Jun 2nd, 2021