Boots Opticians

Waited months for an appointment. Went in a week after eye test to collect glasses and nobody at the opticians reception for several.minutes. Staff members were going to the room behind the reception desk but they ignore anyone waiting. Not even the courtesy of an acknowledgement. Eventually someone came from the back office and went off to find my glasses. He found them but the prescription was missing. I asked if he could print a copy from their computer system but was told that 'legally he was not allowed to' Ridiculous!! Also wanted to buy some filters for my husband's hearing aids (bought from Boots) but no one can sell anything to do with audiology unless they are an audiologist...again ridiculous. One audiologist was 'not there' another had an customer on an appointment that meant he would not be available for over an hour. Does Boots take any notice of reviews? The customer service is dreadful.
Nov 23rd, 2022

Nov 22nd, 2022

On entering reception asked what my name was twice, sat there for45 minutes then asked how long it was going to be there was only 2 people in there she looked at computer again and immediately came to attend to me after asking my name again attitude was awful never going there again
Nov 12th, 2022

I went for an eye test and I was prescribed a reading and a distance glasses. A photo was taken for my right eye and a couple of blood clots were found on my right eye. I was advised to go for eye screening test again. The distance glasses made me dizzy so I thought since my glasses were not properly made, I wanted to have another eye health check. I was diagnosed with right eye optic nerve swelling and I was referred to the eye clinic. How did boots failed to diagnose such a seriuos eye problem? Shame on you boots, you are overrated. You should close the opticians' section
Oct 24th, 2022

If I could I would have given them minus stars. No one ever answers the phone. I have been working on a pair of glasses for 2 months with the payment made and 3 times I went personally to pick them up and they are not ready. I am very disappointed with their services.
Sep 27th, 2022