Vision Express Opticians at Tesco - Colchester, Highwoods

Excellent thorough treatment, very happy with the service given. Everything was explained in detail and easy to understand.
Mar 30th, 2023

My eye assessment was a pretty standard, efficient experience (as you'd hope it would be). After this I bought a pair of glasses, and returned just over a week later to collect them. However, the pair they sold me were already used, and I'm confident the person serving me knew this as they acted quite sheepish during the interaction. The glasses' frame and temples were covered in minor and major scuff marks, and the nose pads had what I suspect was foundation scattered on it. Knowing this, the salesperson still tried to let me walk out the shop with them... Not exactly professional conduct, but also quality control was poor. I returned the used glasses, and received my actual glasses about a week later. I've had them for just over a year now, and the overall quality of them isn't great. They haven't held together well, even though they've had average use, and are glasses I look after well (for reference, I've had my current phone for about 4 years, and there isn't a single mark on it). I'd recommend this place only for its assessment. I'd look elsewhere if you're in the market for buying glasses.
Mar 11th, 2023

A really great experience getting an eye test today. All the staff were really friendly and efficient and Mel in particular really helped me find a great pair of glasses. She went above and beyond to be helpful and supportive.
Feb 20th, 2023

Feb 19th, 2023

Nice people, good service.
Feb 8th, 2023