C.J. Brooks

Thank you very much for remaking my engagement ring. It's perfect and exactly what I wanted. I am really pleased. Beautifully made.
Feb 2nd, 2023

Resized my engagement ring for me, friendly, quick, efficient service! Really pleased with such a professional job.
Jan 26th, 2023

Absolutely thrilled with my bangle just how I wanted it, great friendly service. Would recommend, thank you
Oct 22nd, 2022

Appalling service. Don't take your jewellery here. I dropped in a ring to be resized, I called to check in 3 times over the course of five weeks, being told I'd be called back then never was. In the end after no updates I decided to retrieve my ring. At bi point was I told even an estimate of how long it would take. I handed over the slip, and had to politely ask if the job been completed as promised - this information wasn't offered which was an interesting way to interact with a customer. The rude owner just handed it back, no apology or explanation as to why it was never resized. Huge waste of time, and cause of some anxiety. You can see this was the experience of another (much more patient than I) customer. I appreciate small businesses are busy, but the total lack of communication and any kind of customer service is odd and unnecessary. It's a very unusual way to run a business - take on work you know you will not have the time to complete, then fail to manage customers expectations in advance, or when they follow up. It's a shame as I had other items I wanted to take in. It's true that I did mention I would leave a bad review, I feel it's the least I could do in order to save other clients precious time. I was unable to do this immediately after the experience as I've been really busy with my work, intriguingly the owner responded to my comment within hours. Read from that what you will...... :)
Mar 8th, 2022

Cliff was a superstar in helping create the dream ring for my fiance. Cliff handled a family heirloom which is over 40 years old, resizing the 18ct gold ring and replacing the existing sapphire with one he sourced for me to my specification. I will only buy jewellery from cliff in the future and will see him for our wedding bands in due course. Thanks cliff Becca loves the ring.
Jan 1st, 2022