Thompson Smith and Puxon

For two letters sent, one with attachments still missing, I am being charged in excess of 8k. It took TSP four months to respond to a letter I had gone to them with needing an urgent response. They are trying to handle my complaint but havent managed to follow their own complaints procedure. I requested a meeting to discuss the fees, it was made and then cancelled as the solicitor was too busy dealing with other clients. They have been quicker chasing their fee than they were dealing with the matter I had gone to them to deal with in the first place. I had to correct the second letter twice and finally had to have a meeting to put it right. I would have expected more from a top legal firm.
Apr 18th, 2023

Amazing staff so helpful and amazing at there job
Mar 21st, 2023

Mar 2nd, 2023

Im new to this solicitors recommendation from a friend . Sam took my call asked many questions and came back very quickly ( and no charge ! ) very pleasantly pleased . Again popped into there Colchester branch the lady at reception was very helpful and put me in the right direction again , I certainly will use this company again !
Oct 18th, 2022

We are buying a property and the Vendor is using these Solicitors, unfortunately there have been unnecessary delays, enquiries raised do not get answered sufficiently only partially. After being asked to prove changes to the occupancy of the property on 5th August, the death certificate or verification still has not been received by our Solicitors. According to the Estate Agents email the Solicitors reportedly are requesting a fie from archives as they dealt with probate ? The offer for the property was accepted on 6th July, we have a buyer for our home and there isnt anyone else in a chain. So the dates speak volumes 6th July up to 13th September with no exchange of contracts, the Vendor hasnt signed a contract, searches are completed and our buyer is ready to complete.
Oct 2nd, 2022