John J Smith Funeral & Memorial Service

Apr 15th, 2023

Wonderful service at a time when it was most needed. All the staff went out of their way to help and explain everything they were so understanding. Thanks so much would give 100 stars if we could
Jan 8th, 2023

I would not recommend this undertaker to anyone. I have been too upset to leave a review until now but feel I need to respond to the comments made by John Smith in reply to my son, Andys and son-in-law, Jays review. I really cant believe what happened when John Smith came to my house after my precious daughter, Paris Parsons, suddenly died, aged just 29. John was most unprofessional, making inappropriate comments and jokes and being dismissive of our feelings. John sat down with my son and chatted loudly about how my son should play the field. My son was trying to listen to Johns assistant while she was trying to organise Paris funeral. John spoke so loudly that I could not follow what she was saying so she had to ask him to join us in listening to what we were trying to arrange. My husband started to well up with tears when he spoke about Paris and the arrangements when John rudely pointed at him and said Well have non of that! So my poor husband had to stop what he was saying. John then proceeded to tell us all how my son misbehaved when he was younger and what trouble he caused. I stated that I disagreed and that my son, Andy, was lovely. John replied Well, you would say that, you are his mum. I started to cry, feeling very upset to which John pointed at me and said Chin up, girl, chin up. At this point my son had to help me leave the room. My upset was nothing to do with how soon it was after my daughters death. I was upset at his rude and disrespectful behaviour. John seemed to think it was all a joke. I told him in no uncertain terms of how his behaviour was disrespectful. He then stated loudly to everyone well, Ill take my business elsewhere and slammed my front door behind him. I am a local GP and I did work with this undertaker some twenty years ago. I had a good working relationship with Johns daughters Hayley and Paula. John has said, in his reply to my sons review, that we spent family occasions together-this is false, I have only known of him in a professional capacity. We have not known John for over 35 years as he stated, this is again incorrect. It was not too soon to arrange a funeral as John also suggested in his reply, as the day after this meeting with John, we met with another local undertaker and successfully made our arrangements for our precious Paris funeral. We have had not further contact with John J Smith; no apology for the upset he caused and no follow up call to check we were ok. For him to try and justify his behaviour by saying it was too soon is an insult to us. We also feel insulted that John stated in his reply to my son that my son had caused him hurt by leaving an honest review on Google. I would suggest that an apology would be helpful, John, and also to not assume that my sons take on the situation is not actually what everyone felt about your disrespectful behaviour that day. I could carry on but instead invite one of Johns daughters to call me and perhaps we can discuss what went wrong so no other grieving family has to suffer the way we did after John visited us. You will understand John, that under the circumstances, where you do not take any responsibility for your actions that day, that I would prefer to speak to one of your daughters instead.
Dec 28th, 2022

The kindest, most considerate, compassionate and caring company of funeral directors you could ever wish for in your hour of need. My family and I cannot speak highly enough of this wonderful company. They looked after us with superb professionalism from start to finish. As much as I hope that I will not be needing their services again any time soon, I have no hesitation in highly recommending them. Simply outstanding.
Oct 26th, 2022

Hayley, John, Paula and rest of the team are just lovely. They take care of you and everything you need. Nothing is too much trouble and at such a difficult time, you will welcome their professionalism, care and attention to detail. Just perfect.
Oct 17th, 2022